Terms & Conditions

Last Updated: October 19, 2026

Welcome to Wax Box Club. These Terms & Conditions (“Terms”) govern your use of our website, waxboxclub.com, and your purchase of products and services from Wax Box Club (“we,” “us,” or “our”).

By accessing our website, placing an order, or using our services, you agree to these Terms, subject to applicable consumer protection laws.

Please read these Terms carefully before making a purchase.

1. General Terms

Wax Box Club is a trading card and collectibles retailer based in Vaughan, Ontario, Canada.

We offer sports cards, trading card games, sealed products, collectible cards, card supplies, grading submission services, and other related products and services.

We reserve the right to update these Terms periodically. Updated Terms will be posted on our website with a revised effective date.

Changes will not retroactively remove rights or alter existing purchase agreements where prohibited by law.

2. Eligibility and Accounts

Customers must be legally capable of entering into a purchase agreement. Certain services or events may have additional eligibility requirements.

When creating an account or placing an order, you agree to provide accurate and current information.

You are responsible for maintaining the confidentiality of your account credentials and notifying us of suspected unauthorized account activity.

We may suspend accounts involved in fraudulent activity, misuse of our services, or violations of these Terms, subject to applicable law.

3. Products and Availability

Wax Box Club sells products including:

• Sports trading cards and collectible cards

• Pokémon, One Piece, and other trading card game products

• Factory-sealed boxes, packs, and cases

• Individual cards and professionally graded cards

• Trading card supplies and accessories

• Repackaged and mystery products, where offered

• Card grading submission services

• Live card breaks and related services, where offered

Product descriptions, photographs, prices, and availability are provided as accurately as reasonably possible.

Product availability may change without notice. An order confirmation does not necessarily guarantee availability if an inventory error occurs.

If we cannot fulfill an order, we will notify the customer and provide an appropriate refund or other resolution in accordance with applicable law.

4. Product Condition and Authenticity

We strive to accurately represent the condition and authenticity of products sold through Wax Box Club.

Raw or ungraded trading cards may have manufacturing imperfections, surface wear, centering variations, or other condition differences.

Unless expressly stated, no particular professional grading result is guaranteed for an ungraded card.

For professionally graded cards, the grade and certification information are those assigned by the relevant third-party grading company.

Customers should review product photographs and descriptions carefully before purchasing.

If an item is materially different from its description, damaged in transit, or otherwise does not meet applicable legal requirements, please contact us so we can review the issue.

5. Sealed Trading Card Products

Factory-sealed products are sold in their original manufacturer packaging unless otherwise disclosed.

The contents of sealed products are determined by the manufacturer and may vary.

Wax Box Club does not guarantee specific cards, players, autographs, memorabilia, rarities, or resale values unless expressly stated in the product description.

Manufacturing errors, printing defects, and missing advertised inserts may be subject to manufacturer policies or applicable consumer rights.

Because sealed collectible products can lose their original condition when opened, returns of opened products may be restricted, except where required by law.

6. Live Card Breaks

Where Wax Box Club offers live card breaks, the specific rules for each break will be disclosed before purchase.

These rules may include the product being opened, available spots, allocation method, eligible cards, shipping arrangements, and other material conditions.

Customers acknowledge that:

• Card contents and distribution are subject to the disclosed break format.

• Random team, player, or spot assignments, where applicable, follow the method stated before purchase.

• No specific card, autograph, rarity, or monetary value is guaranteed unless expressly advertised.

• Customers receive the cards or other items allocated to their purchased spots under the published break rules.

• Break start times may change due to reasonable operational circumstances.

Once a break has filled or begun, cancellation requests may be restricted because spots have been allocated and products may have been opened, subject to applicable consumer rights.

If a break is cancelled by Wax Box Club and cannot be fulfilled, affected customers will receive an appropriate refund.

Any special rules for a particular break will be disclosed before purchase and will form part of the applicable transaction terms.

7. Repackaged and Mystery Products

Certain products may contain a selection of trading cards or collectibles assembled by Wax Box Club.

For these products:

• Contents may vary between packages.

• Specific cards, players, teams, or values are not guaranteed unless expressly disclosed.

• Any advertised value ranges or guaranteed contents must be clearly identified in the product description.

• Market values may fluctuate and are not guaranteed resale prices.

Applicable product details, including material limitations and advertised guarantees, will be provided before purchase.

Returns of opened or revealed products may be restricted, subject to applicable consumer protection laws.

8. PSA and Third-Party Grading Services

Wax Box Club may provide submission and preparation services for professional card grading through third-party grading companies, including PSA.

By submitting cards for grading, customers acknowledge the following:

Grading decisions: Final grades, authentication decisions, and encapsulation results are determined by the grading company, not Wax Box Club.

Turnaround times: Published turnaround times are estimates and may change due to grading company processing times, shipping, customs, or other circumstances.

Declared values and insurance: Customers are responsible for providing accurate information regarding card values when requested. Insurance limits and coverage conditions depend on the selected service tier and applicable insurance terms.

Preparation services: Wax Box Club may offer complimentary preparation and handling services. These services do not guarantee improved grades or specific grading outcomes.

Third-party requirements: Submissions are subject to the grading company's applicable terms, policies, and procedures.

Additional charges: If a grading company determines that a card requires a higher service level or additional processing fees, Wax Box Club will communicate applicable charges and obtain any necessary authorization.

Wax Box Club will exercise reasonable care when handling customer property. Responsibility for loss, damage, or delays will be assessed according to the circumstances, applicable agreements, insurance coverage, and law.

Customers should review the applicable grading service details before submitting valuable cards.

9. Pricing, Taxes, and Payment

Unless otherwise indicated, prices displayed on waxboxclub.com are in Canadian dollars (CAD).

Applicable taxes, shipping charges, and other fees will be disclosed during checkout before an order is finalized.

Prices and promotions may change without notice, but changes will not automatically affect orders already accepted.

Payment must be successfully authorized before an order is processed.

We reserve the right to review or cancel orders involving suspected fraud, payment errors, or material pricing mistakes, subject to applicable law. Any payment collected for an unfulfilled cancelled order will be refunded as required.

10. Shipping and Delivery

Orders are shipped to the delivery address provided during checkout.

Customers are responsible for checking that their shipping information is accurate.

Shipping estimates are not guaranteed delivery dates unless expressly stated.

Delivery may be affected by carrier delays, weather conditions, customs processing, holidays, or other circumstances beyond our reasonable control.

If an order is delayed, lost, damaged, or marked delivered but not received, customers should contact us promptly.

Wax Box Club will review the circumstances, assist with carrier investigations where appropriate, and provide remedies required by applicable law.

Additional shipping conditions may be outlined in our Shipping Policy.

11. Returns, Exchanges, and Refunds

Return eligibility depends on the product type, its condition, the reason for return, and applicable consumer protection laws.

Certain products, including opened sealed products, completed grading services, and fulfilled break services, may have limited return eligibility.

Customers should review our Return & Refund Policy before purchasing.

Nothing in these Terms or our Return & Refund Policy limits or excludes rights and remedies that cannot legally be waived.

Where a refund is approved or legally required, it will be processed according to the applicable payment method and legal requirements.

12. Subscriptions and Recurring Payments

Where subscription services are offered, the price, billing frequency, included benefits, renewal terms, and cancellation procedures will be disclosed before enrollment.

By enrolling in a recurring paid subscription, customers authorize the recurring charges described at checkout.

Customers may cancel subscriptions through the available account controls or by contacting Wax Box Club, subject to the disclosed subscription terms and applicable law.

Cancellation will stop future charges in accordance with the applicable cancellation terms. Refund eligibility for already processed payments depends on the service provided and applicable legal requirements.

Material subscription changes will be communicated as required by law.

13. Promotions, Giveaways, and Special Offers

Wax Box Club may occasionally offer promotions, giveaways, discounts, or special events.

Each promotion may be subject to separate official rules, eligibility conditions, geographic restrictions, and deadlines.

Where applicable, promotion rules will disclose relevant information concerning prizes, eligibility, selection methods, and other material conditions.

Promotions are void where prohibited by law.

Discounts and promotional codes cannot be combined unless expressly permitted.

We reserve the right to correct promotional errors and address misuse in accordance with applicable law.

14. Order Cancellation and Fraud Prevention

Wax Box Club may review orders that appear suspicious, unauthorized, or inconsistent with our published policies.

We may request reasonable verification before processing certain transactions.

Orders may be cancelled when fraud is reasonably suspected, payment authorization fails, or fulfillment is not possible.

Customers who believe a charge is incorrect should contact us so we can investigate.

Nothing in these Terms prevents customers from exercising legitimate payment dispute rights.

15. Intellectual Property

Unless otherwise stated, original website content, branding, graphics, photographs, and written materials created by Wax Box Club are owned by Wax Box Club or used with appropriate permission.

Third-party trademarks, brand names, product images, and other intellectual property remain the property of their respective owners.

No ownership of third-party intellectual property is claimed by Wax Box Club.

Unauthorized reproduction or commercial use of protected website materials is prohibited, except where permitted by law.

16. Website Use

Customers agree not to:

• Use the website for unlawful or fraudulent purposes.

• Attempt to gain unauthorized access to website systems or customer accounts.

• Interfere with website security or functionality.

• Submit false information intended to deceive Wax Box Club or other customers.

• Use automated systems to disrupt website operations.

We may take reasonable action to protect our website, customers, and business operations.

17. Third-Party Services

Wax Box Club may use third-party services for payments, shipping, grading, website hosting, and other business operations.

Certain transactions may also be subject to the applicable third party's terms and policies.

Links to third-party websites are provided for convenience. Wax Box Club does not control the content or policies of independent websites.

18. Privacy and Personal Information

We collect and use personal information for purposes such as processing orders, providing services, responding to inquiries, and maintaining customer accounts.

Personal information is handled in accordance with our Privacy Policy and applicable privacy laws.

Marketing communications will be sent in accordance with applicable consent requirements.

Please review our Privacy Policy for additional information.

19. Limitation of Liability

To the maximum extent permitted by applicable law, Wax Box Club is not responsible for indirect or consequential losses arising from circumstances beyond our reasonable control.

Nothing in these Terms excludes or limits liability that cannot lawfully be excluded, including applicable statutory consumer rights.

Any limitation of liability will be interpreted consistently with applicable law.

20. Governing Law

These Terms are governed by the applicable laws of the Province of Ontario and the federal laws of Canada, subject to mandatory consumer protection laws and jurisdictional rights that may apply.

21. Severability

If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions will continue to apply to the extent permitted by law.

22. Contact Information

If you have questions regarding these Terms & Conditions, an order, or our services, please contact:

Wax Box Club

145 Hawkview Blvd, Unit 1
Vaughan, Ontario, L4H 3T7
Canada

Email: waxboxclub@gmail.com

Website: https://waxboxclub.com

You may also contact us through the Contact Us form on our website.